Terms of Service

These terms govern your use of Taylor's Fleet Services ("the service"), which is provided by TayTech Innovations LLC ("we", "us"). By creating a fleet you accept them, and the version you accepted is recorded against your fleet with the date, the account that accepted, and the address it was accepted from.

1. What This Service Is

Taylor's Fleet Services is software for running the operations of a vehicle rental fleet: scheduling cleanings, tracking expenses and receipts, recording maintenance, and reporting on per-vehicle profitability.

The service is sold to businesses operating in the United States, for use in running a business. It is not for personal or household use, and by creating a fleet you confirm you are using it for a business.

Taylor's Fleet Services is independent software. It is not affiliated with, endorsed by, or sponsored by Turo Inc. Turo is a trademark of Turo Inc. and is named only to describe the rental platform many of our customers use.

2. What Taylor's Fleet Services Does Not Do

Taylor's Fleet Services does not manage your listings, set your prices on any marketplace, communicate with your guests, or access any account you hold with a rental marketplace. Nothing in this service reads or writes your Turo account.

3. Your Account and Your Fleet

You are responsible for the accuracy of what you enter, for the people you invite into your fleet, and for what those people do with the access you grant them. You may remove their access at any time.

You are responsible for keeping your own credentials secret and for any activity under your account. Tell us promptly if you believe an account has been used without your permission.

4. Your Data

Your fleet's data is yours. You can export your records at any time from within the product, in a machine-readable form. The download includes the files you uploaded, such as receipt images, vehicle documents and photos, alongside your records. It names what it leaves out, which is: three tables of derived or third-party data that are not your records (rebuilt utilization intervals, and other people's marketplace listings with our scan bookkeeping for them); the access tokens for any account you have connected, which appear as [redacted] because a live token in a downloaded file is a working key to that account; the archived original of each payment email you forwarded, which appears as its size only (download the originals from Payments first if you want them); your members' names and email addresses, which belong to their own accounts, so members appear by account number; and pending invitations and requests to join.

You can delete your fleet and everything in it, including the files you uploaded. Its records are removed from the live service immediately. We keep one recovery copy of the records, as the export holds them, and the files you uploaded, for 30 days so that an accidental deletion can be reversed on request, and delete them at the end of that window; deleted data also ages out of existing backups within 30 days. After that it is gone and we cannot recover it.

We do not sell your data, and we do not use it to train models.

5. What You Are Responsible For

You remain responsible for your own legal and tax obligations, including any information return you issue to a contractor, any disclosure you owe a driver about vehicle telematics, and any agreement you have with a rental marketplace. Figures this software produces are a starting point and are not tax advice.

6. Plans and Payment

Garage. A new fleet starts on Garage, our free plan, with no card needed and no end date. Garage keeps 2 cars live. You choose which on the Billing page; until you do, they are the 2 cars with the soonest upcoming or most recent trip. Your other cars are paused: no cleaner is asked for them. Pausing a car deletes nothing, and on Garage you can still add cars, export your data or close your fleet. A paid plan makes every car live again. A fleet that has never had a paid plan, that nobody signs in to and that gets no new bookings for 90 days, is closed after a warning email, as the Privacy Notice describes.

Test Drives already started. We no longer offer a free Test Drive. A fleet created under an earlier version of these Terms, which offered one, keeps the Test Drive it was given until it ends: 14 days from the day the fleet was created. During it, your fleet has the features of the paid plan that fits its car count, Host at the least, and cleaners are asked automatically. Adding a car that was already added in another fleet ends it, unless that fleet is on a paid plan. Choosing a paid plan during the Test Drive ends it, and the first month or year is billed that day. When it ends without a paid plan, your fleet moves to Garage.

Paid plans. Each paid plan is one flat price for up to a set number of cars, billed in advance, monthly or yearly. No plan is priced per car. Your plan is the smallest one whose car limit covers your cars. What each plan includes, its car limit and its price are shown on our pricing page and on the Billing page. Prices are in US dollars and exclude sales tax, which is added where we are required to collect it.

The No-Surprise Bill. Adding a car never changes the bill you are on. If your cars pass your plan's limit, every car keeps working, and we email you the plan that fits, its price and the date it starts, 30 days later, with reminders 7 days and 1 day before that date. If your cars are back within your plan's limit before that date, nothing changes. Otherwise your plan moves on that date: on a monthly plan the new price applies from your next bill, and on a yearly plan you are charged the difference for the rest of your year, prorated. You get this 30-day grace once in any 12 months. If it already ran in the last 12 months, a monthly plan moves at your next bill instead, and a yearly plan moves right away and you are charged only the difference for the rest of your year, prorated; we email you either way. Removing a car never changes, credits or refunds a bill already paid.

Switching between monthly and yearly. You can switch from monthly to yearly at any time. Your year starts that day, and the unused days of the month you paid for are credited against it. A switch from yearly to monthly starts at your yearly renewal.

Failed payments. If a renewal payment fails, your plan keeps working for 7 days from the renewal date. If it is still unpaid then, your fleet moves to Garage until billing is current, and your data is kept.

Cancelling. You may cancel at any time and will not be charged again. A monthly plan keeps working to the end of the month you paid for. A yearly plan stops renewing and keeps working to the end of your year. Your fleet then moves to Garage, with its data kept. We do not refund a period already begun, except under the First Cleaning Guarantee.

The First Cleaning Guarantee. If you cancel within 30 days of your fleet's first paid charge, monthly or yearly, the plan ends that day, your fleet moves to Garage, and that whole charge is refunded automatically. Closing your fleet counts as cancelling. This applies once per fleet, only to the first paid charge, and not to a fleet whose cars already had it in another fleet; later charges are not refunded.

Combined bills. If you pay for more than one fleet, you can put them on one combined bill, priced on the plan that fits the total car count of every fleet on it. A fleet you take off your bill, or a fleet you leave, keeps running to the end of the paid period and is not refunded; after that it is off your bill. A fleet whose owner moves it to their own card, or that is closed, comes off your bill that day, and your bill is credited for its unused days. The First Cleaning Guarantee applies once, to the combined bill's first payment.

Done-for-you setup. A yearly plan includes done-for-you setup, a one-time service: with your help, we set up your Turo email forwarding, import your earnings file, and add your cars and cleaners, using only what you give us. It never involves signing in to your account with a rental marketplace.

Price changes. We may change prices with 30 days' notice. A price change takes effect at your next renewal, and cancelling before that renewal is how you decline it.

7. Availability

This service is provided as-is and as-available. We do not promise uninterrupted availability, and we do not offer a service-level agreement. We take nightly off-site backups and test that they restore, but you should keep your own export of anything you cannot afford to lose.

8. Limitation of Liability

Read this section. It limits what you can recover from us.

No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill, or the cost of substitute software, whether or not the possibility of those damages was known.

Cap. Our total liability arising out of or relating to this service, across all claims combined, will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars. This cap applies whether the claim is in contract, tort, statute or anything else.

What is not capped. Nothing in this section limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or anything else that cannot be limited under applicable law.

Why this is here. You are paying a small flat price, or nothing, for a tool that records information about a business worth far more than that. The cap keeps the price of the tool and the risk of the tool in the same order of magnitude. If that is not an acceptable trade for your business, do not rely on this service as your only record.

9. Indemnity

You will defend and indemnify us against claims arising from your use of the service in breach of these terms, in particular claims brought by your renters, your contractors, or a marketplace whose agreement you have broken. We will tell you promptly about any such claim and let you control the defense.

10. Suspension and Termination

You may stop at any time by cancelling and deleting your fleet.

A fleet that is not paid up moves to Garage, as section 6 describes. We may suspend an account that is being used to break the law, or that is threatening the stability of the service for other customers. Except where the law is being broken, we will tell you first and give you a chance to put it right. If we discontinue the service entirely, we will give at least 60 days' notice, and your export remains available throughout.

11. Governing Law

The provider of this service is TayTech Innovations LLC, a limited liability company organized under the laws of the State of Ohio, formed on March 8, 2024, EIN 99-1855712.

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules, and the state and federal courts sitting in Ohio have exclusive jurisdiction over any dispute arising out of or relating to them.

12. Changes

We may change these terms. Material changes require your acceptance before you continue using the service; the version you accepted is recorded against your fleet, and a new version is what triggers the request to accept again.

Contact

Questions about this document go to the support address shown on the sign-in page and in the in-app guide.