Help
How It Works
- Renters book your cars as they do now, directly or on a booking platform. Each booking reaches Taylor's Fleet Services when you enter it on the Trips tab, from the Turo earnings file you upload, or by itself from Turo's booking emails or your Wheelbase account.
- When a trip ends, the car shows NEEDS CLEANED on your Dashboard with the time it must be clean by.
- Once you press Start Auto Cleaning on a car, we email your first team member when it needs cleaning and the label changes to REQUESTED CLEANING. If that team member says no, we email the next team member on your list.
- Your team member will reply in their own words. The status label of your car will update to CLEANING SCHEDULED. When the cleaning is complete, the label will update again to CLEANED.
- Every car on your Dashboard shows CLEANED or NEEDS CLEANED, so you see the whole fleet at a glance. A car added from Turo's earnings file shows NOT CONFIRMED until you mark it or it goes out on a trip.
For Hosts
What It Does
What does it do?
It gets your cars cleaned between trips, tracks what each car costs and earns, keeps maintenance on schedule, and keeps receipts sorted for tax time.
What doesn't it do?
It never signs in to a booking platform, manages your listings, sets your prices or messages your guests. It doesn't send money to your team members either: it records what you owe them, and you pay them your way.
Who makes it?
TayTech Innovations LLC, an Ohio company. It was built by a host who runs his own rental fleet on it every day.
Who is it for?
US businesses that rent out cars: fleets that take direct bookings, hosts on booking platforms, co-hosts, and fleets that do both. It is for business use, not personal use.
Can I use it outside the US?
No. It is sold only to businesses in the United States, setup asks for a US state, and prices are in US dollars.
Do my bookings have to come from a platform?
No. Type any booking in with Manually Enter a Booking on the Trips tab, with its amount for per-car profit. For Turo bookings, the trip emails you forward add them for you. Using Wheelbase? Connect it under Fleet Settings, Booking Feed, and its bookings come in by themselves.
I co-host. Does it work for me?
Yes. The owner invites you into their fleet as a Co-host from the Team tab, or you start the fleet yourself for an owner who isn't on the site yet and invite them to claim it. If you work for more than one host, one login switches between their fleets.
Can I work in more than one fleet?
Yes. One login reaches every fleet you start or are invited to: pick the fleet by its name at the top of the page. Your role is set in each fleet, so you can own one and clean for another. Each fleet's data stays separate. Start a New Fleet is in the menu under your name, and at the foot of the Team tab.
Is there a phone app?
There is nothing to install. It runs in the web browser on your phone or computer. A few setup steps, such as setting up email forwarding, need a computer.
Getting Started
How do I sign up?
Press Start Free on the home page and make an account with a password of at least 8 characters, with a capital letter and a number. Then set up your fleet: its name, how many cars you host, city, state, time zone and what you pay for a cleaning. Nothing is charged at signup.
Why do I need to confirm my email?
Until the fleet's Owner or a Co-host confirms their email, nobody is emailed for the fleet: no cleaning requests, car runs, mechanic emails or invitations. Open the link we sent (check your spam folder), or press Resend in the notice at the top of the page. Once the fleet is subscribed this no longer applies.
Why hasn't my team member been emailed?
Check that your email is confirmed, that the car's Automatic Cleaning is On and it is due on a day they work, and that on the Team tab Active and Cleans are ticked beside them and it doesn't show Emails Stopped or UNDELIVERABLE. On the Cleaning tab, Automatic Requests must be On, and under Cleaning Rules Email Team Members About Cleanings On and Give Work Out set to ask in order (otherwise the cleaning shows on their Cleaning page with no email). Requests also wait for your working hours (8 AM to 8 PM unless you changed them), unless the car is needed too soon to wait. Ask them to look in spam for mail from Taylor's Fleet Services.
How do I change my time zone, fleet name or cleaning pay?
All in Fleet Settings: Time Zone and Fleet Name have their own boxes, and what you pay for a cleaning is under Costs. A change to cleaning pay applies from that day on.
What is delivery pay in setup?
What you pay a team member per drive when you pay per job: a car run to your mechanic, and the starting Pay of every job on the Dispatch tab (deliveries to renters, returns and moves), which you can change on each job. A car's clean-by time adds no drive time.
I forgot my password. What do I do?
Press Forgot password? on the sign-in page and we email you a link to set a new one.
Garage, the Free Plan
What happens to cars past 2 on Garage?
You choose the 2 cars that stay live, under Choose Your 2 Live Cars on Billing. The others are paused: for 60 days we still email you each clean-by time, but no team member is asked. Nothing is deleted, and a paid plan makes every car live again.
Can I pick a paid plan later?
Yes, any time, from Billing. The first month or year is charged that day, and every car is live again.
What if I never pick a paid plan?
Your fleet stays on Garage, free for 2 cars. A fleet that has never paid and that nobody signs in to and that gets no new bookings for 90 days is closed after a warning email, and a recovery copy is kept for 30 days after that.
Price and Billing
Is Garage really free?
Yes, for 2 cars, for as long as you use it. No card.
How much does it cost?
Garage is free for up to 2 cars. Host is $29 a month for up to 5 cars, Fleet $49 for up to 20 and Pro $99 for up to 50. Empire is $179 a month for up to 100 cars, $349 for up to 250 and $649 for up to 500; bigger than that, ask about Empire 1000. Every plan is one flat price for the whole fleet, never per car, in US dollars. Yearly is 10 months' price for 12 months.
What does each plan add?
Garage: a team member asked automatically when each trip ends (we email you if they say no or haven't said yes in 8 hours), a clean-by time for every booking, every car on one screen, profit per car for the last 60 days, and logins for your Co-hosts, with or without the money. Host adds backup team members asked one after another, receipts and shop invoices filed to the right car, tolls and tickets, team member pay and 1099s (for fleets that pay per job), the trip photo zip and your full history. Fleet adds GPS from your Bouncie or Qarhami trackers, and the odometer read from your team members' photos. Pro adds the Marketplace listing finder and priority support with a reply the same business day.
Do team members or Co-hosts cost extra?
No. Every plan, Garage too, has as many Co-host and team member logins as you want, at no extra cost.
Can I pay yearly, or switch to yearly?
Yes. Yearly is 10 months' price for 12 months, and it comes with done-for-you setup. Switch any time on Billing: your year starts that day, and unused monthly days are credited. Yearly to monthly starts at your renewal: email taylor@taylorsfleet.com before it.
I'm on a yearly plan and I grew. What do I pay?
You pay the difference for the months left, nothing more.
Which cars count toward my plan?
Every car in the fleet except the ones you have disabled. A car that is UNLISTED still counts. Paying for more than one fleet? They go on one bill, on the plan for your total cars.
What happens to my bill when I add or remove cars?
On a paid plan, adding a car within its limit never changes your bill, and past the limit every car keeps working. The first time in any 12 months you go past it, we email you the new plan, its price and the date it starts, 30 days out, and remind you 7 days and 1 day before. Back within the limit by then, and nothing changes. Go past it again within those 12 months, and a monthly plan moves at your next bill, while a yearly plan moves right away and pays only the difference for the months left. Garage never charges for a car.
Is sales tax added?
Prices don't include sales tax. It is added where we are required to collect it.
Can I cancel?
Yes, on one screen, with one click: Manage Billing on Billing. Monthly stops at the end of the month you paid for. Yearly stops renewing and keeps working to the end of your year. Your data stays, on Garage. Within 30 days of your first charge, cancelling ends the plan that day and refunds the charge automatically (see refunds). Only the fleet owner can cancel.
Do you give refunds?
Yes: the First Cleaning Guarantee. If the app hasn't asked a team member for you, or you just don't like it, cancel (or close the fleet) within 30 days of your first charge and the whole charge comes back automatically, monthly or yearly; it can take 5-10 days to reach your card. That happens once per fleet, and not again for cars that already had it in another fleet. After that, a month or year that has started isn't refunded, and cancelling stops the next charge.
What if my card is declined?
Your plan keeps working for 7 days from the renewal date. If it's still unpaid then, the fleet moves to Garage until billing is current, and your data is kept. Update the card with Manage Billing on Billing.
How do I change my card or get invoices?
On Billing, press Manage Billing to update the card or download invoices. Only the fleet owner can.
Can the price change?
We give 30 days' notice, and a change takes effect at your next renewal. Cancelling before then is how you decline it.
What happens to my data if I cancel?
It stays. At the end of the paid period (the same day, if you cancel within 30 days of your first charge) the fleet moves to Garage: you choose 2 live cars, the rest are paused, and nothing is deleted. Pick a plan again and every car is live. You can still export your data or close the fleet.
How do you compare with other host tools?
(Prices as of Oct 2026.) Fleetiqo is $49 a month for any number of cars. CarCEO PRO is $29 for up to 10 cars and $129 for unlimited. FleetYield Pro is $19 and FleetDog is about $20. So some tools cost less than us at some sizes: FleetYield and FleetDog for small fleets, CarCEO from 6 to 10 cars and above 50, and Fleetiqo above 20. What you pay us for: your team members asked automatically when each trip ends, with backup team members and an 8-hour alert. No other host tool we know of does that.
Can I earn by bringing other hosts?
Yes. Ask for a partner link at taylor@taylorsfleet.com and earn 25% of the profit from every host you bring (what they pay us, less card fees and refunds), for as long as they stay.
Cars and Bookings
How do I add my cars?
Two ways. Press Add a Car on the Dashboard and enter one car's VIN (the plate and color are optional): the year, make and model are read from the VIN. For Turo bookings, you can instead upload the earnings file under Upload Turo Earnings, tick your cars and press Add These Cars: every car comes in with its past trips. A booking email for a car you haven't added also offers it under Cars Found in Your Email. Team members aren't asked about a car you add until you press Start Auto Cleaning on its card.
Can I import all my cars at once?
Add each car with Add a Car on the Dashboard: its VIN fills in the year, make and model. For Turo bookings, you can add them all at once: on a computer, download the year's earnings .csv from Business, Earnings on turo.com and upload it under Upload Turo Earnings. You see every car in it, ticked; check the year, make and model, add VINs if you have them, and press Add These Cars. Cars you already have are left unticked.
I sold a car. What do I do?
Remove it and add the new one. On the car's page, an Owner or Co-host presses Disable Car under Status: it stops being cleaned, scheduled and counted toward your plan, its open cleaning is cancelled, and its history stays in your reports.
Can I keep each car's registration and insurance here?
Yes. On the car's page, press Open Documents and upload the insurance card, registration, title or inspection with its expiry date. You get a reminder as it comes up, a week before, and when it expires. Only an Owner or Co-host can upload.
How do my bookings get in?
Type any booking in with Manually Enter a Booking on the Trips tab. For Turo bookings, either connect Gmail or forward the trip emails to your fleet's private address, and upload the earnings file for past trips. Using Wheelbase? Connect it under Fleet Settings, Booking Feed. Bring In Your Cars and Bookings has each way with how long it takes, and a trip that arrives more than one way is counted once.
What does Connect Gmail read?
Only mail from the senders you switch on, read-only, such as trip emails for Turo bookings and InvoiceSimple mechanic invoices. The Owner, or a Co-host with Can See Finances on, presses Connect Gmail and allows it on Google's own screen; we never see your password. Nothing else in your inbox is opened or kept, new mail is checked about every 10 minutes, and Disconnect Gmail cancels our access at Google and deletes it here.
How do I set up forwarding?
Your private address is under Fleet Settings, Email Forwarding, for the Owner and Co-hosts with Can See Finances on. In Gmail, add it as a forwarding address (we confirm it for you), and filter the senders we read to it: turo.com for Turo bookings, and invoicesimple.com for mechanic invoices. In Outlook, use Redirect to, not Forward to; Setting Up Forwarding has the steps.
Should I forward my whole inbox?
No. Forward only the mail we read: trip emails for Turo bookings, and InvoiceSimple mechanic invoices. Mail from your own team members and mechanics reaches you as alerts. Anything else is thrown away, keeping only its sender and subject for 45 days so you can tell if your rule is too broad.
Why isn't my forwarding working?
Look under Fleet Settings, Email Forwarding, Recently Received: it lists every message we got and what happened to it. In Outlook the rule must use Redirect to. A Google Workspace or Microsoft 365 mailbox may need its admin to allow forwarding to outside addresses.
How do I bring in past trips?
Type each one in with Manually Enter a Booking on the Trips tab. For Turo bookings, the Owner, or a Co-host with Can See Finances on, can instead upload the earnings file under Metrics, Upload Turo Earnings: on a computer, download the year's .csv from Business, Earnings on turo.com and upload it without opening it first. Uploading the same file again adds nothing twice.
What about trips booked before I set up forwarding?
For Turo bookings, upload the earnings file: it brings in past, current and upcoming trips. For one booked after you downloaded the file, connecting Gmail reads the last 120 days of booking mail; or forward its booking email to your fleet's address yourself, from the email you sign in with (the Owner's, or a Co-host's with Can See Finances on), or type it in with Manually Enter a Booking on the Trips tab.
How do I type in a booking?
Press Manually Enter a Booking on the Trips tab, choose the car, and enter when it goes out and comes back. Guest, channel and amount are optional. A Co-host without Can See Finances can enter bookings but not amounts.
I have two identical cars. Which one gets the booking?
For Turo bookings, the emails don't print the plate. A twin whose listing is known (from the earnings file or an earlier email) is matched by the listing the email names; otherwise a new booking goes to the only twin free for those days. If neither works, it shows as Not understood under Recently Received: choose the car there and press Apply to Car. Later emails about that trip then go to the same car. If in doubt, check the trip on the car's page.
What do the car statuses mean?
NEEDS CLEANED: a trip ended and nobody has cleaned it yet. REQUESTED CLEANING: team members were asked and nobody has said yes. NO TEAM MEMBER IDENTIFIED: everyone asked said no or didn't answer, so press Ask Now on the Cleaning tab. CLEANING SCHEDULED: a team member said yes. CLEANED: ready to rent. NOT CONFIRMED: just added from an earnings file or Wheelbase, and nobody has said yet whether it is clean: press Mark Cleaned or Mark Needs Cleaning on its page (its next trip end or cleaning photos settle it too). UNLISTED: the car's listing is down, so nobody is asked to clean it. DISABLED: you took the car off (see how). A car you put in the shop shows the reason you picked, and a red LATE badge means it's past its clean-by time.
A trip was cancelled or changed. Does it update?
For Turo bookings, yes, once the email about it arrives. A guest's change request changes nothing until the platform says it was accepted or the trip was extended. A booking you typed in, you change on the car's page. A team member already lined up hears of the change: by email, or on their Cleaning page when Email Team Members About Cleanings is off under Cleaning Rules. At night that waits for your working hours to open (8 AM unless you changed it).
How do I fix or delete a booking I typed in?
On the car's page, press Edit on the booking, then change it and press Save, or press Delete. The car's status is worked out again without it.
What if a booking email can't be read?
Nothing is guessed. You get an alert, and the email waits under Recently Received so you can enter the booking by hand. A trip that arrives without an amount is added with no income, and you are alerted.
Team Members and Cleanings
How do I add a team member?
On the Team tab, under Add to Team, enter their first name and email, tick the days they work and Cleans, Drives or both, and press Add. They don't need a login. To give them one, invite them from the Team tab as a Team Member.
How are team members asked?
When a trip ends, the car needs cleaning by your Clean By rule under Cleaning Rules (by default the next morning), and never later than the next guest's pickup. Your team members are emailed one at a time in the order on the Team tab (drag â ¿ to change it). They reply in their own words, and whoever says yes gets it. With Email Team Members About Cleanings Off they answer on their Cleaning page instead, and with Give Work Out set to assign, the car goes to its team member without asking.
Do my team members need the app?
No. They get an email and reply. No app, no login, and they never count as a login. If you turn Email Team Members About Cleanings Off under Cleaning Rules, they sign in to see their cleanings instead.
How long does a team member have to answer?
8 hours, unless you change it under Cleaning Rules on the Cleaning tab, and only your working hours count (8 AM to 8 PM unless you changed them; you can count every hour instead). It is shorter when a trip is soon: the answer is due 2 hours before that trip, and never less than 30 minutes after the email.
What if nobody says yes?
A no, or no answer in time, passes the car to the next team member. If everyone says no or doesn't answer, the Owner and Co-hosts who can see finances are emailed, and Ask Now asks your first team member again. You can also add a team member, or on the car's page pick one under Team Member and press Assign Team Member.
Can I pick the team member myself?
Yes. On the Cleaning tab, under Assign Team Members, press Edit beside the car, pick a team member and press Save. Or on the car's page, an Owner or Co-host picks one under Team Member and presses Assign Team Member (and changes the clean-by time with Set Deadline if needed). Either way the team member is emailed Cleaning confirmed, or sees it on their Cleaning page when team member emails are off.
Can I write my own instructions for team members?
Yes. Press Edit Cleaning Guide on the Cleaning tab or on Help. It starts with sections for supplies, where the cars park, keys and lockbox, what clean means, photos to take and what to report; change, move, remove or add any, with photos from your phone. The owner and Co-hosts edit it; team members read it. Once a section has words or a photo, team members see it at the top of their Cleaning page, and Cleaning confirmed and every car run email link it without a sign-in.
Are team members emailed at night?
Not by default. Requests, passing a car to the next team member, and re-asks after a trip change wait for 8 AM to 8 PM in your fleet's time zone, unless the car is needed too soon to wait. Change the hours, or send at any hour, under Cleaning Rules on the Cleaning tab. Ask Now always goes out right away.
How do I set a team member's days off?
On the Team tab, the M T W T F S S boxes beside each team member are the days they work. Details beside a team member opens their Days Off and Their Cars to Clean, to keep a car to certain team members.
Can I pause a team member for a while?
Yes. Untick Active beside them on the Team tab, and they aren't asked until you tick it again. For a few days off, set their dates off instead.
How do I change a team member's email or remove them?
On the Team tab, press Details beside them, then Edit, change the email and press Save, or press Delete to remove them. Only the Owner, or a Co-host with Can See Finances on, can edit them.
Can team members get texts?
No. Requests go by email only, so every team member needs an email address.
I clean my own cars. Does it still work?
Yes. Press Mark Cleaned on the car's page after the trip ends, with or without Google Drive. Cleaning pay under Fleet Settings, Costs can't be $0, so enter what your own time is worth; it still counts in per-car profit. With no team members added, the Dashboard notice that nobody is being asked is expected.
A team member pressed Stop Emails. Now what?
Their open requests are answered no and passed to the next team member, and they aren't asked again until an Owner or Co-host presses Turn Back On beside them on the Team tab.
Does it pay my team members?
No. Pay them however you already do. If you pay Per Job, then on the Cleaning tab open Payout Log and press Paid beside each one, so your costs stay right. If you chose Hourly Employees or Not Tracked Here (Fleet Settings, How Do You Pay Your Team?), you pay them through your own payroll, outside the app.
How is a cleaning recorded?
Without Google Drive, any one of these: the team member replies done to their Cleaning confirmed email, the team member presses Mark Done, or you press Mark Cleaned on the car's page. It counts only after the trip has ended. With Google Drive, team members' cleanings count from their photos, and your Mark Cleaned still works: see how.
How is a cleaning recorded with Google Drive?
By the team member's photos: they make a new folder inside your shared cleaning folder, named with the date and the car, for example 2026-09-24 Red Kia Forte. While a folder is connected, their done replies and Mark Done don't count, unless Email Team Members About Cleanings is Off under Cleaning Rules: then their Mark Done counts too. An Owner or Co-host can still press Mark Cleaned on the car's page.
How do I connect Google Drive?
It's optional. In Fleet Settings, Cleaning Photos: make or pick a folder, share it as Editor with the address shown there (so the app can make each cleaning's folder) and with each team member, paste the folder's link, and press Connect.
Maintenance and the Mechanic
How are oil changes tracked?
From odometer readings: the dashboard photo in a Drive cleaning folder (on Fleet and up), or a reading entered with Save Odometer on the Mechanic tab. A photo that can't be read is skipped and the next one is used. Every active car is listed under Oil Changes on the Mechanic tab. Each car's Oil Change Every (Miles) is set in Car Details on its page.
How do I take a car off the road for repairs?
Open the car and press Send to Mechanic, then pick the reason: Mechanic, Body Shop, Waiting on Parts or Other. Already at the shop? Press Mark At Mechanic beside it instead. Its days there are not counted as unbooked. Press It's Back on its page when it returns.
How do I log an oil change or repair I had done?
On the Mechanic tab, open the car under Service Log, fill in the work and press Log Service. Logging the latest oil change restarts its oil change interval, and the cost counts as maintenance on Metrics. Invoices are Business Expenses of type Mechanic on the Expenses tab: open Add Expense and press Upload Mechanic Invoices to add one from a PDF or a photo.
How do I send a car to the mechanic?
Open the car, press Send to Mechanic and answer Who is taking it?: A Runner, Me, or It's Already There. If it is already there, Mark At Mechanic beside it does the same in one press, with nobody asked to drive it. Every way, its cleaning is cancelled, and anyone asked or lined up to clean it is told. When it is back it counts as cleaned if Drive photos were taken in the 24 hours before; otherwise it needs a new cleaning, due by your Clean By rule.
Who drives cars to the mechanic?
Team members you tick Drives for on the Team tab, asked in list order. Their Delivery Pay (Fleet Settings, Costs) is recorded once the drop-off is: they report it, or you press Dropped It Off beside their name on the car's page. I Dropped It Off Myself pays nobody. You pay them yourself. With nobody ticked, A Runner is not offered.
Do I need to add my mechanic?
Yes, to send cars there or have a runner bring one back. Send to Mechanic is greyed out until a mechanic is on file, and Request Pickup shows only once one is; Mark At Mechanic works without one. Add one on the Mechanic tab with a name and the shop's address; the first one you add is your Default Mechanic, and Set As Default picks another. Delete the default and your oldest other mechanic becomes it.
Can I track more than oil changes?
Yes. On the car's page, under Service Plan, press Edit Plan to add items due every so many miles or months (like wiper blades) and press Save Plan. Log a Service records one done, and Copy to Similar Cars gives the same plan to your other cars of that make and model.
What happens when the car comes back?
Press It's Back, or Runner Brought It Back. If no cleaning was recorded while it was away, it needs cleaning again. If you paused the car's listing, turn it back on yourself: the app never touches your listings.
Dispatch and Drivers
How do I send a driver to deliver or collect a car?
On the Dispatch tab, fill in the form: the car, where it starts, one stop or several (+ Add Stop), the day and time, the Driver (Next Available asks your drivers in order) and the Pay, then press Send Job. The driver is emailed their own link; a job nobody has taken shows under Needs a Driver. A Co-host without Can See Finances sees no Pay box.
Who can drive jobs?
Anyone on the Team tab with Drives ticked, asked in the list's order. They need no login: each job's email links a page with the steps, photos and checks, and you see where each job is on Dispatch.
What is the Hand-Over Checklist?
In Fleet Settings, Hand-Over Checklist: each item you add (like ID checked) is a tick box on the driver's Hand Over. Under GPS Checks, a car with a GPS tracker waits until its GPS confirms the step; on one without, it is a tick box. With none set, nothing changes.
What are Places for?
Fleet Settings, Places (with GPS): a car parked at one shows its name instead of its coordinates, a job's stops can pick it, and a Return Location is where guests bring cars back.
What is Messages?
The Messages icon beside the bell, for the Owner and every Co-host: General, a channel with each driver, and channels you add. Make Their Link or Email Them Their Link gives a driver their own messages page, with no login.
Alerts
What will I be alerted about, and where?
Things that need you, such as a team member's reply that wasn't a clear yes or no, or a cleaning past its deadline. They wait on the Alerts page until you clear them. Each Owner and Co-host picks which ones reach them, and where, under Account Settings, Alerts; the fleet owner's go to their account email until they set another. With an ntfy topic set there they go to your phone, and email is used only if the push fails. A booking email we couldn't read shows only on the Alerts page, and when no team member is left to ask, the Owner and every Co-host who can see finances get an email instead. Account Settings, Notifications lists everything we send and can send a test.
Money and Tax
How is per-car profit worked out?
Income comes from booking emails, earnings files and amounts typed in on bookings. Costs come from expenses (with their receipts) you add on Expenses, mechanic invoices once marked Paid, service costs in the Mechanic tab's Service Log, and the monthly costs you type under Fleet Settings, Costs (a blank one counts as $0). If no income reaches the app, profit will be wrong, so bring your bookings in first.
Where do I see each car's profit?
On the Metrics tab: press the Profit box to open Profit by Car.
Does it help with taxes?
Yes. Every expense has a tax category, and Expenses shows a Schedule C: Expense Summary with an Export CSV button. It's a starting point for your tax preparer, not tax advice.
Does it file 1099s for my team members?
No. Any 1099 or other tax form you owe a team member is yours to file. Its 1099 totals are for fleets that pay per job. The app is a starting point for your records, not tax advice.
My cars are owned by different companies. Can I split them?
Yes. Add each company under Fleet Settings, Owning Entities and say which cars it owns. The Schedule C export can then split by company.
Your Team
What can each team role do?
A Co-host runs the fleet with you: every car, trip and cleaning, the Team tab, Fleet Settings and Alerts. With Can See Finances on, they also see the money: what trips earn, Metrics, Expenses and taxes, team member pay and payouts, and Billing. With it off they do everything else and see no money. A Team Member sees only their own cars and jobs. Only the fleet owner turns Can See Finances on or off, beside each Co-host on the Team tab (before an owner claims the fleet, the Co-host who started it). Only the fleet owner can change or cancel the subscription or close the fleet.
How do I invite someone?
On the Team tab, enter their email, pick a role (for a Co-host, whether they can see finances) and send the invitation. The link works once and expires in 7 days, and they make their own login. Every plan can invite as many people as you want. Until the fleet is on a paid plan, invitations go out only after your email is confirmed.
Do I need a virtual assistant?
If you want your fleet to run without you, yes. This app handles cleanings, mechanic visits and your numbers, but guest messages still need a person, and a virtual assistant team answers them for you. Every car in Taylor's own fleet uses Taeki Virtual Assistant Services (a referral link), at a flat rate per car; invite your assistant on the Team tab as a Co-host with Can See Finances off.
How do I remove someone from my fleet?
On the Team tab, remove them under In This Fleet. They lose access to this fleet. If it was their only fleet, their account is closed and overwritten 30 days later.
Your Data
Can I get my data out?
Yes. Export any time, on every plan, Garage included. Fleet Settings, Download Export gives one ZIP of your records. The Owner and Co-hosts with Can See Finances on can download it.
How do I close my fleet?
The fleet's Owner presses Close Fleet in Fleet Settings (before an owner claims a fleet a Co-host started, that Co-host can), downloads the export, and types the fleet's short name to confirm. Everything is deleted at once and any subscription is cancelled. Within 30 days of your first payment, that payment is refunded automatically (see refunds). A recovery copy is kept for 30 days in case it was a mistake.
Is anything kept after that?
Three things: a one-way fingerprint of each car's VIN and booking reference numbers (so each car gets one Test Drive), email addresses that bounced or reported spam, and our own service alerts, which can name a fleet.
How do I delete my own account?
Settings, Delete My Account. It stops working at once, and 30 days later your name, email, phone, password and photo are overwritten. The person who set up a fleet closes the fleet instead.
Can you see inside my fleet?
Only to support you. That view is read-only and can't download exports.
Is there an uptime guarantee?
No. The service is provided as-is, with no service-level agreement. Nightly off-site backups are tested to restore, but keep your own export of anything you can't afford to lose.
What if you shut down?
You get at least 60 days' notice, and your export stays available the whole time.
Security and Privacy
Do you sign in to my Turo account or message my guests?
No. We read your booking emails (forwarded, or read from Gmail) or the earnings file you upload, and bookings you type in. We never ask for your Turo login or browser cookies, never message guests, and never change your listings or prices.
Do you need my email password?
No. You set a rule in your own email that forwards only the booking and invoice mail we read, and you can turn it off at any time. If you connect Gmail instead, you allow read-only access on Google's own screen, which never gives us your password.
Where is my data kept?
In the United States, on Fly.io, encrypted at rest and in transit, with nightly backups kept for 30 days.
Do you sell my data or train AI on it?
No to both. The only thing shared for advertising is visit information from our public pages, and none once you opt out with Cookie Choices at the foot of the page.
Do you use AI on my data?
Yes. Anthropic's AI reads odometer photos, the receipts and invoices you upload (to fill in the amount, vendor and car), and your team members' replies (to tell which cars they took). When a Drive folder's name doesn't clearly match a car, it also gets the folder name and your cars' details, plates included. We don't use your data to train models.
Who else handles my data?
The services we run on, including Fly.io and Tigris (hosting and storage), Mailgun (email), Stripe (payments), Anthropic (reading) and Google (the Drive folder you share, and Gmail if you connect it). The kinds we use are in the Privacy Notice, and support can send you a current list.
Is my guests' information safe?
Guest details are held only for you and used only to run your fleet. Each fleet's data is kept apart and encrypted, and if a breach ever affects your fleet we tell you within 72 hours.
Is two-step sign-in required?
No, it's optional. Turn it on under Settings, Two-Step Sign-In with an authenticator app, and turn it off there whenever you like.
Getting Help
How do I get help?
Email taylor@taylorsfleet.com (it's also at the foot of every page) and say which fleet you're on. Signed in, Your Fleet's Guide on this page explains each part of the app.
For Team Members
The Basics
Why am I getting cleaning emails?
A car rental host uses this service and added you as one of their team members. The emails come from Taylor's Fleet Services, are signed with the host's fleet name, and your replies go back to them.
Do I need an account or an app?
No, and it costs you nothing. Just reply to the emails. If your host invites you, you can also sign in to see your jobs and press Mark Done; if your host doesn't email team members about cleanings, that is where your cleanings are.
How do I say yes or no?
Press Reply on the email and answer in your own words; a new email is not counted. Team members are asked one at a time, so a yes makes it yours, and a no lets the car go to the next team member.
The email lists several cars. Can I take only some?
Yes. Say which ones, by car or by day, for example "Forte yes, Camry no" or "I can do Tuesday's". A plain yes takes them all and a plain no turns them all down. Cleaning confirmed lists which are yours.
What if my answer is unclear, like "Maybe"?
"Maybe" or "I'll try" counts as neither yes nor no. The request stays open and your host is told to check with you.
What do "Clean By" and "Reply By" mean?
Clean by is when your host needs the car clean: by their Clean By rule (by default the morning after the trip ends), and never later than the next guest's pickup. Reply by is when your answer is due. After that the car can go to another team member. Once you're asked, the clean-by time stays fixed unless you're emailed a change.
What if I can't do it?
Reply no, so the car can go to the next team member. If you don't reply by the reply-by time shown in the email, the car goes to the next team member. That time is 8 daytime hours unless your host changes it, and less when a trip is soon.
Where is the car, and how do I get in?
The email names the car, its plate and the clean-by time. It doesn't say where the car is kept or how to get in, so ask your host.
I said yes but can't make it. What do I do?
Tell your host as soon as you can. A reply reaches them as an alert, but the car stays yours until they move it.
Why did I get "Already Taken"?
Another team member took that car just before your reply arrived. There is nothing to do.
Why did I get "Request No Longer Active"?
Your reply came after that request expired or was withdrawn, so it wasn't recorded. If the car still needs cleaning, you may be asked again.
What does "Cleaning Confirmed" mean?
It lists the cars you're scheduled to clean, and tells you how to record the cleaning for this host.
What emails will I get?
A request asking if you can clean, Cleaning confirmed once a car is yours, Cleaning recorded once your done counts, and a notice if plans change: Cleaning time changed, Cleaning no longer needed, Cleaning cancelled, or a please confirm cleaning email asking if you can make a new time. If you also drive: a car run request, a delivery, return or move asking if you can take it (then You're on it, Changed or Called off), your Messages link, and New Messages if you asked for them by email.
The trip changed. Do I still clean the car?
"Cleaning cancelled" or "Cleaning no longer needed" means don't clean it. "Cleaning time changed" means a new request comes if one is needed. "Please confirm cleaning" means reply to say whether you can make the new time.
Will I be emailed at night?
Usually not. Requests wait for your host's working hours (8 AM to 8 PM unless they changed them), unless the car is needed too soon to wait, and your time to answer usually counts only those hours.
Where are my host's instructions?
If your host wrote a cleaning guide, it's at the top of your Cleaning page and on Help, and every cleaning email links it, no sign-in needed: where the cars park, keys, supplies and the photos they want.
What is a "Task Request"?
A one-off job for a car, separate from any cleaning. Reply to the email if the time doesn't work for you.
Finishing a Cleaning
How do I say I've finished?
If your host has no Google Drive folder, reply done to the Cleaning confirmed email (name the car if it lists more than one, for example Forte done), or press Mark Done on your Cleaning page; once it counts, you're emailed Cleaning recorded. If your host uses Drive, only the photos count, and no email follows them. If your host doesn't email you about cleanings, press Mark Done on your Cleaning page, Drive or not. A car still out on a trip can't be marked done.
What should my done reply say?
Just "done" (or "finished" or "cleaned"), as a reply. Words like not, yet, almost or soon, or a question, leave it for your host to read.
I cleaned it before I answered. What do I reply?
If your host has no Google Drive folder, reply done to the request. That counts as your yes and the cleaning in one step.
Where is the Mark Done button?
On your Cleaning page when you're signed in, under Your Cars to Clean. It appears when your host has no Google Drive folder, or doesn't email team members about cleanings.
Where do the photos go?
Only if your host uses Google Drive: a new folder inside their shared cleaning folder, named with the date and the car (your Cleaning confirmed email shows the exact example). Include the dashboard showing the mileage, then the front seats, back seats and trunk.
What does a cleaning include?
Vacuum the inside, wipe the surfaces, clean the glass inside and out, and empty the bins. Wash the outside unless your host told you otherwise.
What if something is wrong with the car?
Tell your host straight away, before you finish: a warning light, new damage, a smell, or anything left behind.
Pay
How much will I be paid?
Your host sets the rate. Unless they pay a fixed monthly amount or pay you as an hourly employee, the request shows it on a "Pay:" line (for hourly pay per cleaning, the rate times the hours your host expects a cleaning to take).
How do I get paid?
Your host pays you directly, however you agreed. The app doesn't send money; it records each cleaning.
Can I see what I'm owed?
Not in the app: that list is on your host's side, so ask them.
Your Schedule and Account
How do I take days off?
Tell your host; they set the days you work and your dates off. If you sign in, your Cleaning page shows them under Your Days Off.
I clean for two hosts. Do I need two logins?
No. One login works for both: pick the fleet by its name at the top of the page. Each host's emails have their own Stop emails link.
What can I see when I sign in?
Only your own work. You never see other team members or your host's money.
I signed in but no jobs show. Why?
Your login email must match the address on your host's team member list. If you didn't join through your host's invitation, confirm your email from Settings too. Ask your host to check the address.
I forgot my password. What do I do?
If you have a login, press Forgot password? on the sign-in page and we email you a link to set a new one.
How do I stop the emails?
Press the Stop emails link at the bottom of any email, then press Stop Emails on the page it opens. Only your host can turn your emails back on.
If I stop, what happens to cars I said yes to?
They are passed to the next team member, along with anything waiting for your answer. The page names them before you press the button, and your host is told.
Who reads my replies?
Your host's fleet. Software reads them first, including Anthropic's AI, to tell which cars you took, and anything unclear goes to your host.
What is kept about me?
Your name, contact details, the cleanings you were asked to do and what you were paid. Send any question about your data to the host you work for.
How do I delete my account?
If you have a login: Settings, Delete My Account. An address that bounced or reported spam stays on the list we never send to.
Car Runs
What is a car run?
Driving one of your host's cars to their mechanic, or bringing it back. If your host ticked Drives for you, you're asked in list order.
How do I say yes or no to a run?
Reply to the email, or open its link and press I'll Take It or I Can't. If you don't answer by the time shown in the email, your host can ask the next person.
Where do I take the car?
The email says where to pick it up, which shop to take it to (with the address and phone if your host added them), and why it's going in.
How do I say it's dropped off?
Once the car and keys are with the shop, press Car Dropped Off on the link page, or reply "dropped it off". "I'll drop it at 3" doesn't count.
How do I say it's back?
Press Car Returned on the link page, or reply "it's back".
How am I paid for a run?
If you're paid per run, the email shows the rate on a "Pay:" line. It is recorded once the drop-off (or the return) is recorded, and your host pays you directly.
What if the run is called off?
A "Car run cancelled" email means don't drive the car. A run called off before you did it isn't paid.
Deliveries and Returns
What is a delivery, return or move email?
Your host asks you to drive one of their cars: to a renter (a delivery), back from one (a return), or from one place to another (a move). Open the link in the email and press I'll Take It or I Can't. If the email gives a time, the next driver is asked then.
What does my job link show?
The car, where and when, any note from the office, and Directions. It is yours alone, with no login. Open it when you head out: each step (Start Drive, I'm Here, then Hand Over, Collected or Parked) is one tap, and your phone's location is saved only when you tap a step.
What do I record when I hand a car over or collect it?
The photos the page asks for, the odometer (read from the dash photo, so check it), the fuel and any new damage, and your host's checklist and car GPS checks if they set them. Then press the button at the bottom to finish.
Something went wrong on a job. What do I do?
On the job's page, open Report a Problem, pick what happened, add a photo if it helps and press Send. Your office sees it right away.
What is Messages?
If your host sends you your Messages link, it is your own page for your jobs, your channel with the office, and General if they share it. No login needed. You can also answer a New Messages email by replying to it.